Xerox, call centers of the future will not have many people

If this is right, Xerox maybe in the app business in the future to replace call centers.  Of course if you look at the R&D spending they are at now.  Not sure whom would be building those apps and infl.

http://www.forbes.com/sites/xerox/2013/06/03/the-future-of-online-customer-support/